Home Health Notify (HHN) Terms of Service (TOS)6/21/2019 v1.1 JL
- Aggregate Data. Aggregate Data is PHR Data that: (1) has names and other identifiers removed or altered and (2) is grouped so it does not identify or connect to you as an individual. In other words, Aggregate Data is information that does not identify an individual Services user.
- Authorized Individuals. An Authorized Individual is an individual whom you authorize to access your HHN on your behalf.
- Authorized Individual-Representative.An Authorized Individual-Representative is an individual who has authority to create and manage a HHN account on behalf of a Dependent and may include a parent, guardian, or other legal representative.
- A Dependent is a minor child or other individual for whom an Authorized Individual-Representative is the legal representative.
- "PHR" stands for Personal Health Record. A PHR is an electronic health data application that can help you collect, manage, and share your health information. The HHN is available via mobile application and the Internet.
- PHR Data. PHR Data means any information in the HHN. PHR Data includes, but is not limited to the following:
- Your name and contact information, such as your address, phone number, or email address
- Your medical history, conditions, treatments, and medications
- Your healthcare claims, health plan account numbers, bills, and insurance information
- Demographic information, such as your age, gender, ethnicity, and occupation
- Computer information, such as your IP address and "cookie" preferences
PHR Data includes Personal Information as defined at 1(f) and Aggregate Data as defined at 1(a).
- Personal Information. Personal Information includes your PHR Data, as well as any other information about you that can be reasonably linked to you, such as your name, health information, and other identifiers. Personal Information may also include but is not limited to your financial information or social security number.
- Provider. A healthcare provider, healthcare practice, or hospital that you authorize to provide information to your HHN personal health record. When you sign up for the HHN, you may provide authorization for a healthcare practice or hospital, and associated authorized users, to send Personal Information to your PHR.
- Service. The Service includes the HHN and all related products and services.
- Service Provider. A Service Provider is an entity that is hired to perform certain functions for HHN to support the development, maintenance, and implementation of HHN. Service Providers may include software or website designers and data storage providers.
Your Agreement with HHN
You must provide accurate and complete registration information when you register to use the Service. You are responsible for the security of your passwords and for any use of your account.
HHN reserves the right to restrict who is eligible for an account. HHN reserves the right in its sole discretion to determine who may qualify for an account and reserves the right to reject or revoke any account at any time without liability. HHN may enable you to create accounts for minors or other members of your family over whom you have legal authority. You may only do so if you are the Authorized Individual/Authorized Individual-Representative, and by doing so, you certify that you have such authority. HHN may enable you to give access to your account to Authorized Individuals. When you give access to an Authorized Individual, you grant permission to such Authorized Individual to access the information contained within, and/or perform certain transactions through, your account. You also may permit your authorized health care providers to communicate with such Authorized Individuals about your health status.
Your Use of the Service
HHN currently provides you with general use of and access to the Service free of charge. However, HHN may charge fees for your use of certain features and functionality of the Service (e.g., transaction fees for content or specific services, such as web consultations or faxing). Additionally, if your authorized health care providers (each a "Provider" and collectively, the "Providers") utilize the billing services offered by the Service, such billing services may serve as a method of payment between you and your Providers.
Generally, at any time in its sole discretion, HHN may charge fees for access to all or any part of the Service. In no event will you be charged for access to the Service unless HHN obtains your prior agreement to pay for such access. All new fees, if any, will be posted in appropriate locations on the Service. HHN reserves the right to change its fees, if any, from time to time in its discretion.
Collection of Your Information
PHR Data may be entered into the Service directly by you personally or via data transfer from a third-party repository, such as your Provider's electronic health records or other third-party sources, as further described below. With respect to your PHR Data collected from third-party sources, HHN shall not collect such information without your specific, written authorization to do so. When you provide such authorization, you may also be asked to designate how often updated information may be transmitted from the applicable third-party source to the Service. Please note, if any PHR Data is released by an authorized thirdparty source to the Service and later invalidated by the third-party source, HHN reserves the right at the request of the thirdparty source, to remove that PHR Data from your HHN.
Notifications of Account Modification
Modifications to your HHN record are not automatically communicated to your Providers or any third-party sources. If you want your Provider or a third party to know of changes within your HHN record, you must inform the Provider or third-party of such changes.
Not an Emergency Service
Communications with Providers through HHN are not in "real-time", and should not be used for urgent or emergency situations. The Service does not provide any medical services. The Service does not provide emergency or urgent medical services. PLEASE CALL 911 OR YOUR HEALTH CARE PROVIDER IF YOU BELIEVE THAT YOU ARE EXPERIENCING A MEDICAL EMERGENCY OR IF YOU NEED URGENT CARE.
Use of Your Information
HHN is committed to protecting your personal information and employs a variety of security technologies and procedures to help protect your information from unauthorized access, use, and disclosure. This includes, but is not limited to, storing your personal information on secure servers, using robust encryption technology, and requiring comprehensive security training for our workforce.
HHN may use non-identifiable anonymous data that is taken from the Personal Information you provide and combine it with other anonymous data to create what is referred to as "Aggregate Data" that may be disclosed to third parties. Aggregate Data is information that describes the habits, usage patterns and/or demographics of users as a group but does not reveal the identity of particular users. Aggregate Data will be used to determine such things as user demographics and usage patterns for our services. HHN may use Aggregate Data within HHN to understand the needs of the HHN community of users and determine what kinds of programs and services we can offer to you.
As described further below, HHN may use your PHR Data to:
- Operate and manage the HHN platform, software, and website
- Maintain and protect its computer systems
- Comply with the law, such as responding to subpoenas and search warrants
As part of the Service, you may authorize your participating Providers to provide Personal Information about you from the Providers' electronic health records to the Service. You may use the Service to share certain Personal Information with such Providers. You may use the Service to communicate with such Providers. You understand that any decision to use the Service in such ways is entirely voluntary. You understand that if you authorize a Provider to access your Personal Information in the Service and communicate with you via the Service that Provider may permit its/his/her staff and other authorized users within its/his/her facility or office to use the Service to access your Personal Information and communicate with you as well.
HHN relies on the Providers authorized by you to confirm that they meet the criteria for participating in the Service. You acknowledge and agree that HHN is not responsible for any such entity misidentifying itself or any misuse of the data by such health care providers or their authorized personnel. HHN' sole liability and sole responsibility shall be to discontinue access to any entity or individual which HHN learns misidentified itself/himself/herself or is otherwise misusing PHR Data.
You may revoke any Provider's, other third-party's, or Authorized Individual's permission to (a) communicate with you through the Service; (b) request information from you or your HHN through the Service; or (c) provide Personal Information to your HHN by utilizing the connection management features of the Service. However, copies of all of your Personal Information previously disclosed to such Providers, third parties, or Authorized Individuals and incorporated into such Providers', third-parties', or Authorized Individuals' records, if any, may remain in such records. HHN cannot, and has no obligation to, remove such information from the Provider's, third-parties, or Authorized Individuals' records.
HHN is relying on you to review and assess the qualifications of your Providers and to make appropriate decisions with respect to Authorized Individuals. HHN does not examine the credentials of, perform background checks on, or give its endorsement to any Provider or Authorized Individual.
You may grant access to your HHN account to one or more Authorized Individuals. You may grant an Authorized Individual access to your HHN account by specifically authorizing HHN to permit access by such Authorized Individual to your HHN account. When you grant access to an Authorized Individual, you may permit the Authorized Individual either: (a) to have the same level of access to your HHN account as you have, i.e., the Authorized Individual shall be authorized to access your HHN and to communicate with your Providers and/or engage in other transactions with your Providers to the same extent that you are able using HHN; or (b) to have "read-only" access to your HHN account, i.e., the Authorized Individual shall be authorized to access your HHN ONLY, and shall NOT be able to communicate with or otherwise engage in transactions with your Providers. Whether or not you grant an Authorized Individual full-access or read-only access to your HHN account, only you will be able to establish or terminate connections with your Providers. You acknowledge and agree that: (a) you are solely responsible for verifying the identity of, and monitoring the use by, any Authorized Individual you select; and (b) HHN has no responsibility or liability in connection with any access to, or use of, your account and information by any Authorized Individual.
An Authorized Individual-Representative may authorize and/or have access to a HHN for a Dependent. Through the account, the Authorized Individual-Representative may be able to: (a) review and update the Dependent's personal health record as maintained on HHN; (b) communicate with the Dependent's Providers with regard to the Dependent's health status and otherwise; and (c) engage in such transactions as permitted between the Authorized Individual-Representative and the Dependent's Providers through the HHN. Accounts created for Dependents are specific to each health care Provider. Thus, an Authorized Individual-Representative will have to specifically authorize each Provider practice to establish a HHN account in the name of the Dependent. A Dependent's HHN account will be linked to an Authorized Individual-Representative's HHN account until the earlier of the date: (i) the minor Dependent reaches the age of 18, or (ii) HHN is notified by the Dependent's Provider or a court of law or agency with appropriate authority that the Dependent has been emancipated, attained legal custody of his or her own health information, or that a different Authorized Individual-Representative has been named. Each Authorized Individual-Representative understands that a Dependent's HHN account also may be linked to the HHN account of another Authorized Individual-Representative, and each Authorized Individual-Representative will have the same rights to access and communicate through the Dependent's HHN account. Each Authorized Individual-Representative agrees that if he or she becomes aware of any change in any Authorized Individual-Representative's relationship to the Dependent that may result in the Authorized Individual-Representative no longer qualifying as an Authorized Individual-Representative, the Authorized Individual-Representative will advise the Dependent's Providers of the same.
Third-party Content & Services
HHN may make third-party services available through the Service. For example, HHN may enable you to integrate your HHN with third-party personal health records. In order to use a specific available service, you must inform HHN that you would like to: (a) allow the third-party Service Provider to retrieve, provide, and/or modify PHR Data in your account or (b) otherwise share your PHR Data with the third-party Service Provider. Once you authorize a specific third-party Service Provider to access your account, the Service Provider may continue to access your account until you affirmatively disable access. Third-party Service Providers may include both Providers and other entities. You are solely responsible for reviewing and approving each such third-party before sharing your PHR Data through the Service or otherwise allowing them to access it. If you elect to use any service HHN adds to or enables within the Service, such election constitutes your authorization and consent to sharing your Personal Information with all authorized third-parties.
HHN is not responsible for and does not endorse any third-party content or services, and does not make any representations or warranties regarding their quality, content or accuracy. HHN further does not endorse any third-party Service Providers (including Providers), products, services, opinions, or web sites accessed through the Service. USE OF THIRD-PARTY SERVICES AND RELIANCE ON THEIR CONTENT IS SOLELY AT YOUR OWN RISK. HHN MAY NOT BE HELD LIABLE FOR ANY DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF ANY THIRD-PARTY SERVICE OR CONTENT.
Always Ask for Professional Medical Advice
Any content or data accessed through the Service is for informational purposes only and is not a substitute for the professional judgment of health care providers in diagnosing and treating patients. HHN, its licensors and Service Providers are not responsible for the accuracy, timeliness, or completeness of your Personal Information, or for any reliance by you or any medical professional on your Personal Information within HHN. HHN is not responsible for any Provider's reliance or non-reliance on your HHN, Personal Information, PHR Data or the accuracy thereof.
HHN may enable a tool within the Service that allows you review and/or request a renewal of prescriptions from your authorized Providers. If you use the Service to review or request a renewal of a prescription, you agree that it is up to you to (a) verify that you have obtained the intended prescription and medication; (b) review all accompanying labels, instructions and information; and (c) contact your Provider with any questions or concerns regarding your prescriptions. HHN, its licensors and Service Providers are not responsible for any inaccuracy in prescriptions, medications, or the way in which you take such medications.
HHN Proprietary Rights
Restrictions on Use
Your use of the Service and any content accessed or submitted through the Service must comply with all applicable laws, regulations and ordinances, including any laws regarding the export of data or software. Specifically you agree not to do any of the following: (a) upload to or transmit on the Service any defamatory, indecent, obscene, harassing, violent or otherwise objectionable material, or any material that is, or may be, protected by copyright, without permission from the copyright owner; (b) use the Service to violate the legal rights (including the rights of publicity and privacy) of others or to violate the laws of any jurisdiction; (c) intercept or attempt to intercept electronic mail or messages not intended for you; (d) misrepresent an affiliation with any person or organization; (e) upload to or transmit on the Service any advertisements or solicitations of business; (f) restrict or inhibit use of the Service by others, including disrupting the normal flow of dialogue, causing a screen to scroll faster than other users are able to type, or otherwise acting in a way which affects the ability of other people to engage in real time activities via this Service; (g) upload or otherwise transmit files that contain a virus or corrupted data; (h) collect information about others (including e-mail addresses) without their consent; (i) download a file or software or include in a message any software, files or links that you know, or have reason to believe, cannot be distributed legally over the Service or that you have a contractual obligation to keep confidential (notwithstanding its availability on the Service); (j) post "spam," transmit chain letters or engage in other similar activities; (k) advocate illegal activity or discuss an intent to commit an illegal act; (l) disobey any policy or regulations, including any code of conduct or other guidelines, established from time to time regarding use of this Service or any networks connected to this Service; (m) falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material; (n) upload to or transmit on the Service any hyperlinks to other sites that contain content that falls within the descriptions set forth in this Section; (o) access the Service other than by the interfaces provided by HHN; (p) create, transmit, or display health or other information that you do not own or do not have the right to use; or, (q) engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Service, or which, as determined by HHN, may harm HHN or users of the Service or expose them to liability.
You further agree that you will not: (i) use any device, software or routine that interferes with the proper working of the Service, (ii) attempt to interfere with the proper working of the Service, (iii) take any action that imposes an unreasonable or disproportionately large load on HHN' infrastructure, or (iv) access, reload or "refresh" transactional pages, or make any other request to transactional servers, more than once during any three (3) second interval.
Modification and Termination
HHN may place limits on, modify, suspend or terminate all or any portion of the Service at any time without prior notice. Additionally, notwithstanding the rights you may have to the Personal Information and/or PHR Data in your HHN, if any, HHN may cancel your account and delete all data associated with your account at any time, and without notice, if we deem that you have violated the terms of this agreement. The connection to your Provider may be modified, suspended, or terminated by your Provider at any time and without notice, however, you will still have access to your HHN account. In addition, except with respect to an Authorized Individual-Representative who establishes an account on behalf of a Dependent. Accordingly, you are solely responsible for maintaining your own copies of any PHR Data or Personal Information maintained within the Service or of any communications received through the Service. HHN assumes no liability for any information removed from the Service. HHN also has the right to maintain and/or destroy all data associated with your account in accordance with its then current document retention and destruction policies. Upon any termination of your access to the Service, you must cease all use of the Service.
You also have the right to terminate your HHN account. You may delete your HHN account at any time by email at firstname.lastname@example.org or calling 888-908-8663
Exclusion of Warranties
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NEITHER HHN NOR ANY OF HHN' LICENSORS OR SERVICE PROVIDERS MAKES ANY EXPRESS WARRANTIES, AND EACH OF THEM DISCLAIMS ALL IMPLIED WARRANTIES WITH RESPECT TO THE SERVICE, INCLUDING IMPLIED WARRANTIES OF ACCURACY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. NEITHER HHN NOR ANY OF HHN' LICENSORS OR SERVICE PROVIDERS MAKES ANY WARRANTY THAT THE CONTENT IN THE SERVICE SATISFIES GOVERNMENT REGULATIONS REQUIRING DISCLOSURE OF INFORMATION ON PRESCRIPTION DRUG PRODUCTS. CONTENT IN THE SERVICE IS DEVELOPED FOR USE IN THE UNITED STATES, AND NEITHER HHN NOR ANY OF HHN' LICENSORS OR SERVICE PROVIDERS MAKES ANY REPRESENTATION CONCERNING THE CONTENT WHEN USED IN ANY OTHER COUNTRY.
Limitation of Liability
NEITHER HHN NOR ANY OF ITS LICENSORS OR SERVICE PROVIDERS MAY BE HELD LIABLE UNDER THIS AGREEMENT FOR ANY DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH USE OF, OR INABILITY TO USE, THE SERVICE, INCLUDING ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, PERSONAL INJURY, WRONGFUL DEATH, LOST PROFITS OR DAMAGES RESULTING FROM DELAY, INTERRUPTION IN SERVICE, VIRUSES, DELETION OF FILES OR ELECTRONIC COMMUNICATIONS, OR ERRORS, OMISSIONS OR OTHER INACCURACIES IN SERVICE, WHETHER OR NOT THERE IS NEGLIGENCE BY HHN AND WHETHER OR NOT HHN HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. NEITHER HHN NOR ANY OF ITS LICENSORS OR SERVICE PROVIDERS MAY BE HELD LIABLE UNDER THIS AGREEMENT FOR MORE THAN $1,000. THE LIMITATIONS IN THIS SECTION APPLY TO YOU ONLY TO THE EXTENT THEY ARE LAWFUL IN YOUR JURISDICTION.
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